Refund & Cancellation Policy

Last updated September 11, 2026

Every project starts with a written quote showing the exact one-time and (if applicable) monthly cost before any work begins. No charge happens without a quote you've accepted.

Project (one-time) work

• Larger projects are typically split into a deposit, due to begin work, and a balance, due on completion. The split is shown on your quote.
• The deposit is non-refundable once work has started, except where required by law — it covers time and resources committed to your project.
• If you cancel before any work has started, the deposit is refunded minus any out-of-pocket costs already incurred on your behalf (e.g. a domain or license purchased for the project).
• The balance invoice is only issued once the agreed work is delivered, and is not refundable once the deliverable has been provided.

Monthly plans

• Ongoing monthly services (hosting, maintenance, support retainers) bill monthly.
• You may cancel a monthly plan at any time, effective at the end of the current billing period.
• We don't provide partial-month refunds for a plan cancelled mid-period.
• Invoices already issued for a completed billing period are not refundable.

Disputes and errors

If you believe an invoice is wrong, contact us before disputing the charge with your bank or card issuer — most billing questions are resolved faster that way, and we're happy to correct a genuine error.

How to request a refund or cancel a plan

Message us from your customer portal inbox, or contact us directly.